Refund policy

Hiawatha Fasteners offers a convenient order return process. If you'd like to return your order within 30 days of your purchase, please ship the defective or incorrect order to 6312 East Taft Road, Syracuse, NY 13212 or return to the store in-person.

If your order is returned within 30 days of purchase and is not damaged, does not show signs of use or is not in any other way different from its original condition, Hiawatha Fasteners will provide a full refund of the purchase and shipping costs. Returns must also include proof of purchase.

Any return or refund requests after 30 days of your purchase will not be accepted.

For assistance with processing your return request, you may call us at 315-458-8982 or contact us using our Contact Form.